Mallorca Cycling Holidays

TERMS AND CONDITIONS

GENERAL CONDITIONS

Below are the terms and conditions that regulate the use of the WEBSITE mallorcacyclingholidays.es hereinafter, (the “WEBSITE“), whose URL is http://mallorcacyclingholidays.es through which you market your products / services. AJM Global Consultancy S.L.U. (T/A Mallorca Cycling Holidays) Carrer del Bot, 5, 07470 Pollença, Illes Balears, 07470, (Office of work) CIF B70686043 is registered in the Mercantile Registry of Palma de Mallorca. For the purposes of this document, “User” means any natural person who accesses the WEBSITE to obtain information and contract any of the services offered therein. It is mandatory that, prior to the execution of their purchase, the User read and understand the general conditions that are determined below, as well as additional information and the specific conditions of the product and / or service that they intend to contract or purchase. You must give your express consent by checking the box “I have read and accept the general conditions” shown throughout the acquisition process.

1. PRODUCTS / SERVICES OFFERED 

The sale of cycling routes through this page and its contents belongs exclusively to MALLORCA CYCLING. 

The offer of cycling routes whose activity is included in the ACTIVE TOURISM modality is configured as a direct offer from MALLORCA CYCLING HOLIDAYS, however, MALLORCA CYCLING HOLIDAYS is free to accept or reject said offer on its own behalf and / or to request additional information to the User to make a decision.

2. VARIATION IN PRICES

The price may be revised as a result of changes in rates and / or fluctuations in the exchange rate. Purchases already completed will not be affected, at any time, by price changes. As detailed below, the reservation will become a purchase once the process is completed and a confirmation number is created.

The VAT / IGIC and any taxes that replace them and the applicable rates in each case, are included in all the prices that are published on the Website.

3. VERACITY OF THE DATA THAT THE USER PROVIDES

The User undertakes that the data provided through the Website are true, rigorous and complete, and in particular that it appears as the holder of the credit or debit cards and that they certify that they have sufficient funds to make versus the cost of the product you intend to contract. MALLORCA CYCLING HOLIDAYS reserves the right to cancel the reservation, in the event of non-payment of the price, refund of the charge, refusal of the card, provision of false data or impossibility of verifying said card data.

The User has the responsibility to report any changes that such data undergoes.

4. RESERVATION AND CONTRACTING METHOD 

You must send us an email with the date and the people who hire the service offered here. We will inform you when we have received your reservation and we will respond by email. Your reservation will only be confirmed once we have received the deposit. The reservation deposit is non-refundable. The remaining balance (final payment) will be agreed in your confirmation email, in which the existence of the

contract and the product object thereof that the User is buying through the web will be ratified. 

5. CANCELLATION POLICY 

In the event that the user intends to cancel his cycling trip, he must send an email to the address provided for this. No payment will be refunded if the cancellation is made within 30 days of the date reserved for the cycling holiday. If you cancel before 30 days of the date reserved for the start of the cycling holiday, we will refund the remaining balance less the deposit paid. 

6. EXERCISE OF RIGHTS 

If you have any claim in relation to the products / services contracted with us, please inform us as soon as possible so that we can try to fix it. If we cannot solve the problem for you, we will try to agree on a suitable solution. Email adam@mallorcacycling.co.uk.

7. MEDICAL REQUIREMENTS 

It is your responsibility to ensure that you are fit and healthy enough to complete your cycling routes. We reserve the right to require you to present a medical certificate of fitness to participate in them. If you are affected by any condition, medical or otherwise, that may affect your ability to operate a bicycle, you must inform us before booking. You must complete a health exemption before starting your trip, this is mandatory on long-distance cycling routes around Mallorca. 

You must inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has or develops an infectious or contagious medical condition. If so, we have the right to refuse to accept your reservation. 

8. SECURITY 

In cycling routes, the client is obliged to comply with the safety regulations of the place where the route is made. In case of doubt, you can consult our team about the road safety regulations in force at all times.

9. LIABILITY

MALLORCA CYCLING HOLIDAYS undertakes to ensure compliance with all services during cycling routes, but is not responsible for non-compliance by third party providers in the execution of their obligations, or for unforeseen events caused by strikes, weather conditions, delays, earthquakes. , quarantines, as well as for material, personal or moral damages by the user due to loss, damage or theft of their property, or due to accidents, illnesses or deaths. In the event of any of these situations, the user must send a formal request indicating the situation presented, for which MALLORCA CYCLING HOLIDAYS will collaborate with the user as soon as possible, always seeking to cause the least possible damage.

Nothing in these terms is intended to limit or exclude our liability if something we do or do not do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault. We are also not trying to exclude or limit our liability for loss caused by services that do not match our description of them or our negligent performance of services.

We will not be liable for any damage or loss (whether direct or indirect and in any way caused) by the following:

– unusual and unforeseeable circumstances beyond our control, especially acts of third parties while driving vehicles.

– theft of bicycles or injuries as a result of cycling, whether on the road and, in particular, injuries as a result of improperly maintained or serviced personal equipment or the failure to use the correct safety equipment, especially bicycle helmets, unless provable due to our negligence.

10. COMPLAINTS

This cycle route contract is governed by what has been agreed between the parties and by what is established in these general conditions, the regional regulations in force, in the place where the contract is concluded and, failing these, by the provisions of the Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the defense of consumers and users and other complementary laws.

Any complaint or claim regarding the guided bike tours should be made to the MALLORCA CYCLING HOLIDAYS coordinator (Adam Moore) by email: adam@mallorcacycling.co.uk

11. BIKE RENTAL “We offer our own bicycle rental service, subject to the prices that we attach according to the attached table” (see prices). Mallorca Cycling Holidays has Public liability insurance in relation to the rental of bicycles whose insurance conditions are detailed by our insurance provided, Mapfre(emailed on request). The CLIENT assumes that he will care for the use of the bicycle and that he will not break the rules of circulation and traffic that are governed by Royal Decree 1428/2003, of November 21, which approves the General Regulation of Circulation for the application and development of the articulated text of the Law on traffic, circulation of motor vehicles and road safety, approved by Royal Legislative Decree 339/1990, of March 2. The CLIENT will be responsible for any damage that occurs to the bicycle derived from misuse and/or traffic infractions that are attributable to the

THE CUSTOMER deposits cover eventual responsibilities of 15 euros. It is compulsory to take out our Damage insurance, this covers you for any accidental damage caused to the bike during the hire period. The insurance is payable on collection of your hire bike and is €15 for up to 7 day hire and €20 for high prices bike models. The customer is responsible for the bike that they hire and we do not accept any liability for accidents or crashes on the bike (Please see our terms and conditions).  If the bike is stolen, the customer is responsible for the wholesale price of the bike. 

We do not accept any responsibility for the rental of bicycles with third parties by the Client. We recommend partners in bicycle rental in Mallorca, whose service should be directly with the provider. We recommend that you read the terms and conditions for any concerns or questions about the rental of equipment or the services offered by third parties. For any complaint about your services or equipment, please contact the company you have hired directly. 

 

If I need to cancel my bike hire or need to change the dates? 
 
We are flexible with date changes up to 30 days before your arrival date. If you need to cancel your trip, we will provide you with a credit to use within the next 12 months or an invoice to claim on your holiday insurance. Please note that if you request an invoice for an insurance claim, your credit will become non-usable. Bike hire cannot be transferred to another person less than 30 days before the start of your booking. Bike hire is non-refundable after 7 days from booking your bike. Please note that the 7-day grace period is only available for pre-booked bikes made 30 days in advance. If a bike is booked through our shop on-site and you decide to cancel, no refund or credits will be given, and your booking is non-transferable to another person. Credits for pre-booked bikes that are cancelled before the 30-day period will be valued at the cost of the original booking. The 12-month credit will be dated from the start date of your booking and will expire 12 months after this.
 
If you need to change your booking, please email clubhouse@mallorcacycling.co.uk If you are unsure of your new dates upon cancelling, we will keep a 14-day re-booking period open until you are able to re-book your trip

12. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

The entirety of this WEBSITE: text, images, brands, graphics, logos, buttons, software files, color combinations, as well as the structure, selection, arrangement and presentation of its contents, is the property of MALLORCA CYCLING HOLIDAYS and its reproduction is prohibited, distribution, public communication and transformation. Likewise, the total or partial reproduction, retransmission, copy, transfer or broadcasting of the information contained in these pages, whatever its purpose and the means used for it, is prohibited.

Users will use the WEBSITE solely and exclusively for private and private use. Users may not copy, reproduce, transmit or distribute in any way the content of this WEBSITE or the services that can be obtained through it, without the written permission of MALLORCA CYCLING HOLIDAYS.

Users may not establish Links to web pages of the WEBSITE without the written consent of MALLORCA CYCLING HOLIDAYS.

Security measures adopted in relation to the processing of personal data.

The OWNER OF THE WEB informs the user that, in accordance with the provisions of the LOPD and the Regulation of Security Measures, has adopted the measures of a technical nature and necessary to guarantee the security of personal data and avoid the alteration, loss, treatment or unauthorized access, taking into account the status of the technology, the nature of the stored data and the risks to which they are exposed. Likewise, the OWNER OF THE WEB guarantees the user compliance with the duty of professional secrecy regarding the personal data of users and the duty to keep them.

All notifications and communications between users and the OWNER OF THE WEB they will be considered effective, for all purposes, when they are made through postal mail or any other means of those detailed above.